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Per Incident Support
Smarter way to save your time
this includes hourly server administration, custom software installation and scripting.
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Smart way to Switch
Searching Ofshore? Think only the best shore.
Our proven initial setup procedures, will help you in easy switch over to our service with in shorter time.This includes, setting up all your servers in our monitoring system, initial server setups, team allocation and induction program for defining your business operations and procedures. This ensures, our techs are ready to work, are aware of all your business operations and procedures thoroughly before getting into work and thus the switching of support team will be totally transperent for your customers.
Fully Transperent
Get Full Control on team:
Our tech team will work as like your inhouse team and you will have complete control over them. We work seemlessly keeping anonymity and your customers will never know that the support is outsourced.
Money Back Gaurentee
Pay for satisfied service only
Esupports guarantees an unsurpassed level of customer service and technical support, backed by affordable pricing and outstanding features. If for some reason you are not absolutely delighted with the service you receive, we will refund your money by simply contacting us first 15 days of current billing cycle.
AUP Implementation
More Profit Means Strict AUP
Nowadays hosting companies are gonna nature friendly, becoming part of "Green WebHost" or "Green Datacenter", I will say to meet your hosting needs, the maximum in your present infrastructure can hold... Read more>>
Esupports has got state of art technology and infrastructure to provide
24x7 uninterrupted services to our customers accross the world.
Our office is placed in stratetgic business location in India that can
provide the fastest internet connections backed with 100% reliability in
Power and eco friendly environment.
:: Internet Gateway
We have RCOM Fibre Optics based leased line internet connection in our office with SLA commitments on Service Availability, Latency, Packet Drop etc. This ensures 100% reliability of our services at all times with out break providing the maximum availability for your customer support center. Moreover RCOM is a major carrier of International Bandwidth into India which derives the best Quality of Service in the Indian market.
:: Data Security: Biometric Based Attendance and Restricted Tech Access
We have all our office doors protected via Biometric system, that provides access only to authorized person to access the tech support floor. Our customers servers are configured for access from our office networks only which associated with our client management software (Rmanage) provides authorized techs to access servers. Since being biometric attendance system, we have our techs clock in / clock out shift on time and can provide you the credible shift report each month.
:: Direct VOIP Phone Access To Dedicated Techs / TEAM
We have our dedicated techs equipped with VOIP phones so that all our clients can contact their staff via phone all the time their hired tech available in shift. This helps you for faster communication with your team and ensures to all your staff in your reach while you are travelling.
For an eye opening experience, drop your enquiries to
sales@esupports.net or post a sales ticket at
http://esupports.net/support-center/index.php/contact